20 Feb 2012

A jam creates its own tales.

Ann Danylkiw tell the stories of Service Jam 2011 as a true journalist. She stayed with the jammers, interviewed mentors and captured everything as they are happening in a jam with her camera. This year, we are welcoming Ann to join us again...

18 Feb 2012

How empathetic can we get and are we really empathising or just making up assumptions?

Last week during my service design course we were asked to design something for aged people to help with their mobility. We started with talking among ourselves, made loads of assumpt...

18 Feb 2012

If you are new to service design, and looking forward to having lots of fun at the jam later, it’s helpful to know a bit about what you might experience.

I recently completed a very short yet intensive and fully engaged service design course taught by Design London at R...

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